Is there financial support for students directly or indirectly affected by COVID-19?

Students at the UAS Technikum Wien can receive a one-time financial support for the period affected by COVID-19. There are certain requirements that have to be fulfilled and documents that we need from you.

You can download the application form and the guidelines for the COVID-19 emergency pot here:

If you have any further questions on this topic, please send us an email to covidfond@htw.wien.

What happens in case of cancellation of booked trips?

In the event of cancellation of a flight by the air carriers (irrespective of the cause), the operating air carrier is obliged under Article 5 of the EU charter for passenger rights to offer passengers the choice between the following options:

  1. Refund (repayment)
  2. other transportation at the earliest possible time or
  3. rerouting at a later date at the passenger’s convenience

If a passenger has booked the outward and return flight separately and the outward flight is cancelled, the passenger is only entitled to reimbursement of the cancelled flight, i.e. in this case the outward flight.

However, where outward and return flights are part of the same reservation, passengers should be offered two options in case of cancellation of the outward flight, even if the flights are operated by different air carriers: reimbursement of the full cost of the ticket (i.e. for both flights) or re-routing for the outward flight (Interpretation Guidelines, point 4.2)

With regard to re-routing, as explained above, the “earliest possible date” may be significantly delayed in the light of the Covid 19 outbreak, which may also apply to the availability of concrete information on this “date”, given the high degree of uncertainty currently affecting air transport.

These circumstances may need to be taken into account when applying Article 5 of Regulation (EC) No 261/2004. However, in any event the following shall apply:

Firstly, passengers who choose re-routing instead of reimbursement should be informed of the delays and/or uncertainties involved.

Secondly, if a passenger nevertheless chooses re-routing at the earliest possible time, the air carrier’s obligation to inform the passenger is deemed to have been fulfilled if it informs the passenger of the flight available for re-routing as soon as possible and in good time.

You can find more information about this on the following pages:

Will the time of the initial restrictions on semester and year tickets be refunded?

No, because the service of Wiener Linien will continue to be provided and use is open to all. Mobility in the city must be guaranteed even in times of the coronavirus.

I bought my ticket at an information and ticket office, cancelled the ticket on 31.03.2020 (or 30.04.2020) and would now like to use the extension until 30.09.2020. What can I do?

Please go to an information and ticket office from 25.05.2020 (until 30.06.2020 at the latest). There you will pay back the amount you received due to the cancellation and you will also receive a replacement ticket. With this replacement ticket you can take advantage of the extension until 30.09.2020.

I bought my ticket online (it was not yet downloaded), cancelled the ticket with 31.03.2020 (resp. 30.04.2020) and would now like to use the extension until 30.09.2020. What can I do?

Please buy your semester ticket online again. With this ticket you can take advantage of the extension until 30.09.2020.

After the purchase write an email to tarif@wienerlinien.at stating the facts and your IBAN. You will receive the aliquot share of the first ticket you bought on your account – and in the end you have only paid for one semester ticket.

If the semester ticket is valid until 30.09.2020, I don't need to buy any holiday season tickets for July and August?

Yes, that is correct. Please keep your semester ticket so that you can still use it after the end of its validity (30.06.2020).

If you have bought the ticket online, please save the PDF locally before 30.06.2020 so that you can still use it after the end of its validity.